Value chain risk analysis

Retail & sales

Children's rights

In many destinations, tourists may be approached by children on the streets or be in contact with children when they visit tourist sights. Tourists can have negative impacts on children in various ways.

Tour operating

Community impact

When planning new tourist destination offers, the interests and needs of local communities are often not sufficiently taken into account by tour operators.

Retail & sales

Community impact

The behaviour of tourists, who sometimes lack knowledge of and respect for local traditions, customs and religion, can have negative impacts on local communities.

Retail & sales

Customer rights

The main customer rights issues related to retail and sales activities are data privacy and the provision of correct information on products and services offered.

Tour operating

Customer rights

Customer rights issues related to tour operating include accessibility to services and products, as well as access to adequate and correct information. 

Tour operating

Women's rights

Women make up a large part of the tourism labour market, and are especially likely to occupy low paid positions. Inequality in wages and career opportunities for women and men is common.

Retail & sales

Workers' rights

Tour operators often outsource services such as sales or customer service, IT and accounting. People working for those outsourced service providers often have poor working conditions and low salaries.

Tour operating

Workers' rights

Challenges related to seasonality and heavy price pressure in tourism are often shifted on to staff, who face low wages, long working hours, and insecure working contracts.