Value chain risk analysis

In many destinations, tourists may be approached by children on the streets or be in contact with children when they visit tourist sights. Tourists can have negative impacts on children in various ways.

When planning new tourist destination offers, the interests and needs of local communities are often not sufficiently taken into account by tour operators.

Tour operators often outsource services such as sales or customer service, IT and accounting. People working for those outsourced service providers often have poor working conditions and low salaries.

The behaviour of tourists, who sometimes lack knowledge of and respect for local traditions, customs and religion, can have negative impacts on local communities.

Customer rights issues related to tour operating include accessibility to services and products, as well as access to adequate and correct information. 

The main customer rights issues related to retail and sales activities are data privacy and the provision of correct information on products and services offered.

Women make up a large part of the tourism labour market, and are especially likely to occupy low paid positions. Inequality in wages and career opportunities for women and men is common.

Challenges related to seasonality and heavy price pressure in tourism are often shifted on to staff, who face low wages, long working hours, and insecure working contracts.