Value chain risk analysis

Tour operating

Community impact

When planning new tourist destination offers, the interests and needs of local communities are often not sufficiently taken into account by tour operators.

Tour operating

Customer rights

Customer rights issues related to tour operating include accessibility to services and products, as well as access to adequate and correct information. 

Tour operating

Women's rights

Women make up a large part of the tourism labour market, and are especially likely to occupy low paid positions. Inequality in wages and career opportunities for women and men is common.

Tour operating

Workers' rights

Challenges related to seasonality and heavy price pressure in tourism are often shifted on to staff, who face low wages, long working hours, and insecure working contracts.