Value chain risk analysis

Retail & sales

Children's rights

In many destinations, tourists may be approached by children on the streets or be in contact with children when they visit tourist sights. Tourists can have negative impacts on children in various ways.

Retail & sales

Community impact

The behaviour of tourists, who sometimes lack knowledge of and respect for local traditions, customs and religion, can have negative impacts on local communities.

Retail & sales

Customer rights

The main customer rights issues related to retail and sales activities are data privacy and the provision of correct information on products and services offered.

Retail & sales

Workers' rights

Tour operators often outsource services such as sales or customer service, IT and accounting. People working for those outsourced service providers often have poor working conditions and low salaries.