Worth Listening - Understanding and implementing human rights grievance management

A business guide

This guide is intended to assist companies, including small and medium-sized enterprises (SMEs), in designing effective human rights grievance mechanisms. It provides practical advice and case studies, which show that your business is not expected to come up with a perfect, one-size-fits-all solution. Rather, effective grievance management is about providing multiple access points through which those who might be negatively affected by your company’s actions can get in touch with you. What exactly such an “ecosystem of grievance mechanisms” looks like will depend on your company’s business structure and risk profile.

Tools / Guidelines / Training
Global Compact Network Germany
60 pages
Grievance Mechanisms
Due Diligence