Assessing suppliers’ and business partners’ business conduct is especially recommended when salient human rights risks linked to suppliers’ and business partners’ operations are identified (see value chain risk analysis on this website)
Supplier assessment can take various forms, from self-declarations, to on-site checks by the tour operator, to independent third-party audits and certifications. As part of their sustainable supply chain management, tour operators can use a range of tools, depending on the objectives:
It is also important that employees who do site inspections participate in FamTrips (“familiarization trips” for travel agents that are provided by suppliers or travel operators to get to know a potential new offer or location) or do the contracting have a generic understanding of human rights impacts and have been trained and sensitized on human rights (see measure card on Training and capacity building).
In the tabs below, you will find more information on how to implement various forms of supplier assessments.
⇒ Click here to identify your value chain-related human rights risks
Supplier self-assessments can be used by tour operators as a tool to monitor the implementation of their Supplier Code of Conduct (see measures card on Policy and process). Service providers are asked (e.g. annually) to fill in a questionnaire about the clauses in the Supplier Code of Conduct and give a self-declaration on their commitment to human rights.
Extra push to provide such information is needed with service providers where potential human rights impacts occur (see value chain risk assessment on this website).
Self-assessments are also a useful tool for a tour operator to collect qualitative information on the implementation of the Supplier Code of Conduct and potentially identify issues to be addressed through training & capacity building (see measure card on Training and capacity building).
Second-party audits are conducted by tour operators at their suppliers’ premises. The aim of such on-site checks is to assess the implementation of the Supplier Code of Conduct (see measure card on Policy and process).
Such visits give operators the opportunity to start dialogues with their service providers on human rights-related topics and their expectations towards them. Instead of solely “checking” up on them, a tour operator can engage and find out about challenges related to the implementation of the Supplier Code of Conduct.
It is useful to integrate human rights aspects into other audit schemes as well, such as health and safety checks.
There are two main types of independent third-party audits:
Find more information in the Resource Centre.