Resource Center

People with disabilities should not be overlooked when creating travel experiences. Providing accessible travel is both a social imperative and a business opportunity. In fact, according to the World Health Organization, “almost everyone will temporarily or permanently experience disability at some point in their life. A number of issue areas within accessible travel were considered when compiling these guidelines namely, developing a system for inclusivity and accessibility; offering accessible travel products, services and facilities; providing accurate, detailed and comprehensive accessibility information; marketing to people with disabilities actively and effectively; training staff on inclusivity and accessibility and including people with disabilities in operational decisions. These issue areas and their principles are included as key points to create a comprehensive set of guidelines for Travel & Tourism businesses.