Call for Tenders: Study on non-state complaint mechanisms with practical guidance for the tourism sector


Easily accessible non-judicial grievance mechanisms fulfil a complementary function for more effective human rights protection in various respects and can serve as "early warning systems", enabling companies to adjust their mandatory risk assessment. At the same time, establishing and providing a functioning grievance mechanism is a major challenge for many companies, especially in service-intensive sectors like tourism. 

Therefore, the Roundtable Human Rights in Tourism would like to contract a specialised consultancy in the field of business and human rights for the conceptual and methodological concept and conduction of a study and the development of practical tourism-related recommendations. The expected outcome of this project is:

  • An overview of current discussions, studies, instruments and approaches for a practical grievance mechanism
  • Practical recommendations and concrete proposals for implementation for tourism stakeholders and the Roundtable Human Rights in Tourism that have been consulted with tourism stakeholders, also in destinations, regarding specific needs and topics of the tourism value chain

Please find all relevant information in the attached "invitation to tender" document. 

Tenders must be submitted by Monday, 16.05.2022, 12.00 noon.