High competition and price pressure in the international transport industry have a direct impact on working conditions. Long working hours, low wages, and tight schedules leading to inadequate rest time are common. In the aviation industry, there have been reports of very low wages for cabin personnel, as well as pilots working with international (budget) airlines. Some crew members do not receive fixed monthly wages but are paid by the hour. Depending on possible working volume or season, they may not even reach minimum wages. Some pilots or cabin crew are contracted under the laws of the country where the airline’s headquarters are located and not where staff reside (see Ryanair case below). In some cases, this leads to the violation of national labour laws as payments may fall below national minimum wages and inadequate access to social security or pension systems is provided. Ground staff, such as airport kitchen workers, baggage handlers, wheelchair attendants, or cleaning personnel are often also affected by low wages. In many cases, their contracts are subcontracted to specialized agencies, with the employer handing over the direct responsibility for their working conditions to the subcontractor. Furthermore, ground personnel are often not included in union action and agreements. Low wages are also common for bus drivers of long-distance bus companies. Due to tight schedules, companies often do not respect legally required resting time for bus drivers. Overworking and an inadequate number of rest days or time off for driving personnel may have direct impacts on the safety of staff and customers. Ryanair strikesAirport strike: TunisiaDistant buses: GermanyRyanair cabin crew members fired after unionisingAirline Ranking: EuropePreviousNext PreviousRyanair strikesAirport strike: TunisiaDistant buses: GermanyRyanair cabin crew members fired after unionisingAirline Ranking: EuropeNext Ryanair strikesStrike and working conditions at RyanairUnions accused Ryanair of breaching labour laws after the crews went on strike in 2018. Pilots and cabin crews in Germany, Belgium, the Netherlands, Italy, Spain, and Portugal stopped working at various times during 2018. Ryanair staff were contracted under Irish law, where the company has its headquarters, and not where staff reside. In some cases, this practice negatively affected staff’s ability to access social security benefits or provided lower pensions than set out in national labour laws. Adaptions have been pushed forward in some countries. The strikes built on previous strikes and unresolved issues from 2017.VideosLinksThe Guardian (2018): Ryanair strike: unions accuse airline of breaching labour …BBC (2018): Ryanair cancels 250 flights as strike action hits tens of thousandsAirport strike: TunisiaTunis airport strike was called off at last minuteIn summer 2018, Tunisian airport workers threatened to strike for two days in the tourist high season. The labour union representing many airport staff called upon the government to enhance working conditions for airport staff. After a deal was reached with the government, the strike was called off.LinksReuters (2018): Tunisian airport workers call off strikeDistant buses: GermanyCoach driver working conditionsCoach drivers are heavily impacted by the low prices, tight schedules, and highly competitive business of long-distance bus travel. Drivers have high responsibilities for their customers, their coaches and material, but are often forced to work overtime and for long periods without adequate breaks. After their shifts, they are sometimes required to clean the coach, including bathrooms, without being paid extra or the work being included in their working hours. LinksSpiegel (2019): Risiko auf Rädern (only in German)Ryanair cabin crew members fired after unionisingRyanair cabin crew members fired after unionisingCabin crew union B.United was recently registered in the Czech Republic, representing direct Ryanair employees and agency workers. Only a day after they notified the company of the existence of the new union and requested a meeting to discuss working conditions, three union leaders were fired.LinksEuropean Transport Workers' Federation (2020): Ryanair cabin crew members in Pr…Airline Ranking: EuropeEuropean airlines ranked from 'Social Excellence' to 'Social Justice'A third of European airlines are an excellent place for pilots to work at, according to survey results released by the European Cockpit Association. The survey asked pilots to look at criteria like the use of precarious atypical employment forms in their airlines, contractual arrangements, union relations, collective bargaining and work-life balance. The intention was to take stock of pilot satisfaction in Europe’s cockpits and get an idea of how much of an attractive and social employer airlines are. LinksEuropean Cockpit Association (2022): European airlines ranked from 'Social Exce…PreviousNext Take actionPolicy and process Include fair working conditions in Supplier Code of Conduct to be signed by airlines and bus companies (business partners) (cf. Roundtable Human Rights in Tourism (2015): Recommendations for implementation of labor and social standards for driving personnel in the tourism sector). Supplier assessment Conduct audit on working conditions at airlines and bus companies (business partners). Grievance mechanism Encourage business partners to install or promote hotlines / contact points where violations of labour laws of driving personnel (such as inadequate rest days or breaks) can be reported. Find more information on potential measures to take on the "take action" site. Take action Analyse country-specific risksLearn more about potential human rights risks when operating in a specific country.Analyse country-specific risks Learn moreFind more information in the Resource Centre. Learn more
Take actionPolicy and process Include fair working conditions in Supplier Code of Conduct to be signed by airlines and bus companies (business partners) (cf. Roundtable Human Rights in Tourism (2015): Recommendations for implementation of labor and social standards for driving personnel in the tourism sector). Supplier assessment Conduct audit on working conditions at airlines and bus companies (business partners). Grievance mechanism Encourage business partners to install or promote hotlines / contact points where violations of labour laws of driving personnel (such as inadequate rest days or breaks) can be reported. Find more information on potential measures to take on the "take action" site. Take action
Analyse country-specific risksLearn more about potential human rights risks when operating in a specific country.Analyse country-specific risks